Account Health & Compliance
Proactive monitoring and policy resolution to keep your marketplace stores active.
0%
Suspension Rate
24/7
Compliance Monitoring
Fast
Appeal Turnaround
Service Overview
Marketplace seller policies are strict and complex. A sudden listing suspension or account deactivation can cost your brand thousands in lost sales. Our Account Health service acts as your digital shield, proactively monitoring and protecting your stores.
We track critical metrics like Order Defect Rate (ODR), Late Dispatch Rate (LDR), and Policy Violations. If an issue arises — from intellectual property complaints to counterfeit claims — our compliance team writes professional Appeals and Plans of Action (POAs) to restore your listings quickly.
Technologies & Platforms
- Seller Central Health API
- Helium 10
- Amazon Case Management
- GS1 Database
Our Core Capabilities
Performance Metric Tracking
Daily monitoring of defect, cancellation, and shipping metrics to keep seller accounts in good standing.
Appeal & POA Writing
Drafting technical Plans of Action (POAs) to resolve listing suspensions and policy warnings.
IP Protection
Filing and resolving Intellectual Property complaints to safeguard your unique listings.
Review Management
Monitoring and resolving customer feedback issues to protect listing scores.
Inventory Audits
Ensuring catalog inventory levels match physical stock to prevent stockout cancellations.
How We Execute
Health Assessment
Perform a complete audit of existing seller accounts, identifying policy risks and metrics needing repair.
System Setup
Implement automated health monitors and notify you immediately of policy updates.
Proactive Resolution
Actively handle policy warnings, submit documentation appeals, and manage customer reviews.
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Need This Capability?
Let our technical architects and operations experts design a custom deployment strategy for your brand.